edition :
author : David Hoile
format : PDF
page : 175 pages
ISBN : 0750658444, 9780750658447, 9780585458182
Fully aligned with ISO 9000: 2000, it covers the development, implementation, and assessment of quality systems. It provides the whats, whys, and hows of ISO 9000: 2000 to assist quality system developers to meet requirements and to help auditors perform effective audits.Presented in an A-Z format, the author guides the reader through each of the topics in ISO 9001: 2000. Where terms are used within a requirement or recommendation, the relevant clause is quoted. Examples show how specific requirements can be implemented, and in most cases asub-section is included that provides application guidance.This A-Z guide will be essential for the manager or quality professional on the move, who spends time away from their office, or as a memory jogger for preparing proposals, policies, procedures, letters or planning audits or meeting staff, clients and executives.Presented in an A-Z format, making the text more accessible and easier to digest.Provides the whys and hows of ISO 9000: 2000, to assist quality developers meeting requirements, and to help auditors perform effectively.
Table of contents :
Accreditation......Page 19
Adequacy......Page 20
Analysis of data......Page 21
Applicable......Page 22
Approved......Page 23
Assessment......Page 24
Assurance......Page 25
Audit......Page 26
Audit programme......Page 27
Audit scope......Page 28
Authority......Page 29
Authorized......Page 30
Awareness......Page 31
Benchmarking......Page 33
Breakthrough......Page 34
Business management process......Page 35
Business management system......Page 36
Business process......Page 37
Certification......Page 39
Certification body......Page 40
Collection of data......Page 41
Commitment......Page 42
Common cause variation......Page 43
Competence......Page 44
Concession......Page 45
Continual improvement......Page 46
Continuous improvement......Page 47
Contract......Page 48
Control......Page 49
Control before, during and after an event......Page 50
Controlled conditions......Page 51
Corrective action......Page 53
Corrective maintenance......Page 55
Critical success factors......Page 56
Culture and climate......Page 57
Customer communication......Page 58
Customer expectations......Page 59
Customer focus......Page 60
Customer property......Page 61
Customer requirements......Page 62
Customer satisfaction......Page 63
Customer surveys......Page 64
Demonstrate......Page 65
Design and development......Page 67
Design changes......Page 68
Design outputs......Page 69
Design planning......Page 70
Design review......Page 71
Design validation......Page 72
Design verification......Page 73
Determining requirements......Page 75
Document change request......Page 76
Document control......Page 77
Document review......Page 78
Document security......Page 79
Documented procedures......Page 80
Effectiveness of the system......Page 82
Environmental factors of the work environment......Page 83
Establishing a management system......Page 84
Evaluation......Page 85
Exclusions......Page 86
External documents, control of......Page 87
Failure mode effects analysis (FMEA)......Page 89
Follow-up audit......Page 90
Functions......Page 91
Identifying document changes......Page 92
Implementation audit......Page 93
Inspection......Page 94
Intellectual property......Page 95
Interested party......Page 96
Internal audit......Page 97
Internal communication......Page 98
Invitation to tender......Page 99
ISO 9000......Page 100
ISO 9001......Page 101
ISO 9004......Page 102
Leadership......Page 104
Maintenance......Page 105
Management commitment......Page 106
Management representative......Page 107
Management review......Page 108
Measurement process......Page 110
Mission......Page 112
Monitoring......Page 113
Monitoring and measuring devices......Page 114
Mutual beneficial supplier relationships......Page 115
Nonconforming product......Page 116
Order fulfilment process......Page 118
Organizational goals......Page 119
Physical factors of the work environment......Page 120
Policy......Page 121
Policy audit......Page 122
Pre-qualification of suppliers......Page 123
Preservation of product......Page 124
Preventive action......Page 125
Procedure......Page 126
Process approach......Page 127
Process audit......Page 128
Process capability......Page 129
Process description......Page 130
Process management......Page 131
Process model......Page 132
Product audit......Page 133
Product realization......Page 134
Production......Page 135
Psychological factors of the work environment......Page 136
Purpose of an organization......Page 137
Quality improvement......Page 138
Quality management system......Page 139
Quality manual......Page 140
Quality objectives......Page 142
Quality planning......Page 143
Quality policy......Page 144
Quality requirements......Page 145
Records......Page 146
Relevant authorities......Page 148
Resource management......Page 149
Responsibility and authority......Page 150
Review......Page 151
Revision status......Page 152
Roles......Page 153
Six sigma......Page 155
Social factors of the work environment......Page 156
Stakeholder......Page 157
Status and importance in auditing......Page 158
Subcontractor......Page 159
System approach......Page 160
System effectiveness......Page 161
System integrity......Page 162
Tender......Page 164
Traceability......Page 165
Validation......Page 167
Values......Page 168
Verification......Page 169
Vision......Page 171
Work environment......Page 172
Work instructions......Page 173
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